Fees & Refunds Policy

Effective: January 2025 | Version 2.0

SpareFamily connects elderly hosts with young helpers in exchange for accommodation. This policy outlines all fees charged on the platform and the conditions under which refunds may be granted.

Our Fee Structure

• Platform Registration Fee: £100 — One-time fee covering up to 6 months of active matching and reference checks.
• Success Fee: £400 — Charged once both parties mutually agree to a living arrangement. This is for the setting up of the arrangement and overseeing the agreement.
• Ongoing Support Subscription: £20/month — Monthly fee once the arrangement is active. For the continues support plus usage of the platform.

Platform Registration Fee — Refund Eligibility

If SpareFamily is unable to find you a suitable match within 6 months, you may be eligible for a partial refund of £75.

Non-Refundable Fees

The Success Fee (£400) and Monthly Support Subscription (£20/month) are strictly non-refundable under all circumstances.

Referral Programme & Fee Implications

Referrers who receive cash bonuses are exempt from all platform fee refund claims.

How to Request a Refund

Log in to your account, navigate to Fees & Refunds in your dashboard, and submit a refund request form.

Governing Law & Changes

This policy is governed by the laws of England and Wales.